Home Improvement. Life Improvement.

 

What should I do if the item is found to be damaged? Don't panic, we will provide you with the best solution.

 

Without canceling the order:

1. After receiving the goods, please open the package immediately and check whether the items are damaged. If damage occurs, please send the product photos, videos and order number to our customer service staff within 48h: official@vivohome.com

In the case of order cancellation:

1. Please do not open the package, please contact the customer service staff: official@vivohome.com, after confirming the reason for the return, the customer service staff will give you a return address

Q: How long is the warranty period?

A: The warranty period is 90 days

 

Q: Can I qualify for warranty under any circumstances?

A: You can get the warranty qualification if you meet the following conditions;

1. Make sure it is the product purchased on vivohome.com webside.

2. The product itself has quality problems, rather than man-made damage, including: long-term use and wear and tear of the product

 

Q: What is the warranty content?

A: Send the order number, photos and videos to the customer service staff: official@vivohome.com

The staff will feed back the video to the supplier.

If the machine itself has quality problems:

1. It can be repaired, we will send you operating instructions and make appropriate compensation.

2. It cannot be repaired, we will refund the full amount and the damaged machine does not need to be returned.


VIVOHOME has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring VIVOHOME to life.For all of your home's needs, VIVOHOME has you covered.Within 90 days, if there are any problems with your product quality, please feel free to contact our service support team. We will not rest until you are satisfied.Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.

We guarantee you a quick response and will help and guide for many years to come.

We guarantee your privacy will be respected:

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.