Before you apply for a return or refund, please read our Return policy to confirm that your order is allowed to be returned.
Within 90 days after receiving your product.
Open the package but unused
The product has been used, and the product has quality problems.
There is no artificial damage.
All parts and accessories must be in the original package with no items missing.
The packaging is damaged due to the transportation of the logistics company, the product can be used normally, we would like to pay $10 for the damaged packaging.
We cannot issue a refund in the event of the following:
It has been more than 90 days since you received the product.
Shipping fees are non-refundable and the cost of return shipping is borne by customer.
Products sent to the wrong address (including “return to sender”).
Choose the return method for cash on delivery.
Order accessories or used product or personal care products.
Note: Due to the epidemic, we will not accept returns or refunds for disposable products or personal care products on the website.Packaging is damaged due to the transportation of the logistics company
The product can be used normally:
We would like to pay $10 for the damaged packaging.
The product cannot be used normally:
The product does not need to be returned, we would like to resend a new product.
Note: If any of the above situations occur, please contact us within 48 hours. Our processing time will not exceed 48 hours. Subject to the arrival time of the goods.
Logistics lost orders. We will submit claims to the express company on all orders that are not received. The processing time is 5-10 days.
All of our VIVOHOME products come with a 1 year warranty. Please note this page is for purchases made through our website or our VIVOHOME online store such as vivohome.com. For purchases made through our authorized re-sellers, please contact them directly.
You need to confirm with us by email before returning the product, otherwise we will not accept the return.
Contact us: email@example.com, let us know your order number and the reason for the refund.
If you want to claim a return due to quality issues, we need a video to confirm this and keep it as evidence.
Return the product, and please email us the tracking number.
The refund will be completed within 3-7 working days hours after we receive your return product.
Note:Please contact us by email to confirm the return address before returning. Please do not send the product back to the original shipping address on the package. It is not our return address. If you return the product to that address, the return process cannot proceed normally.Refund Time & Attention
Refund times may vary due to PayPal or bank transfer system. If the refund takes longer than this time limit, please contact the PayPal or your card issuing bank for further information.
The refund will take 3-7 working days to arrive.
How can I return the product?
Please contact us at first: firstname.lastname@example.org
We will reply and follow the return issue within 24 hours. The unauthorized return is not acceptable.
If you have any questions about our Return Policy, please feel free to contact us:email@example.com. we are glad to discuss this policy with you.
How to cancel the order?
Q: Cancel order during transportation?
A: In this case, the transportation of the product cannot be prevented. Please contact firstname.lastname@example.org after the arrival of the goods. Please note all shipping costs for delivery and return will be borne by the customer.
Q: Cancel order during production?
A: Even if the goods are already in production, as long as the goods are not shipped, we will refund you the full amount.