Before you apply for a return or refund, please read our Return policy to confirm that your order is allowed to be returned.

Refund Available
  • Within 90 days after receiving your product.

  • Open the package but unused

  • Open the package has been used, and the product has quality problems.
  • There is no artificially damaged.

  • All parts and accessories must be in the original package and no item missing.

  • The packaging is damaged due to the transportation of the logistics company, the product can be used normally, we are willing to pay $10 for the damaged packaging.

Refund Unavailable

We cannot refund if it occurs one of the following situations.

  • Over 90 days after receiving your product

  • Shipping fees are non-refundable and the cost of return shipping is borne by customer.

  • Send products to the wrong address (including “return to sender”).

  • Choose the return method for cash on delivery.

  • Order the accessories or used product or personal care products.

Note:Due to the epidemic, we will not accept returns and refunds for disposable products or personal care products on the website.

Packaging is damaged due to the transportation of the logistics company
  • The product can be used normally:

We are willing to pay $10 for the damaged packaging.

  • The product cannot be used normally:

The product does not need to be returned, we are willing to resend a new product.

Note: If the above situation occurs, please contact us within 48 hours. Our processing time will not exceed 48 hours. Subject to the arrival time of the goods.

Refund Delay

  • Logistics lost orders. We will submit claims to the express company on all orders that are not received. The processing time is 5-10 days.

All of our VIVOHOME products come with a 3-month warranty. Please note this page is for purchases made through our website or our VIVOHOME online store such as For purchases made through our authorized re-sellers, please contact them directly.

Refund Process

  1. You need to confirm with us by email before returning the product, otherwise we will not accept the return.

  2. Contact us:, let us know your order number and the reason for the refund.

  3. If you want to claim a return for quality issue, we need a video to confirm this and keep it as proof.

  4. Sending the product back, and please email us the tracking number.

  5. The refund will be completed within 3-7 business days hours after we receive your return product.

Note:Please contact us by email to confirm a return address before returning. Please do not send the product back to the original shipping address on the package. It is not our return address. If you return the product to that address, the return process cannot proceed normally.

Refund Time & Attention
The refund time will be different because of the PayPal or bank transfer system. If the refund time beyond this time limit, please contact the PayPal or your issuing bank for further information.

Refund Method
The refund will be processed to only your original account.
Refund time

The refund will takes 3-7 business days to arrive.

How can I return the product?
Please contact us at the first time

We will reply and follow the return issue within 24 hours. The unauthorized return is not acceptable.

If you have any questions about our Return Policy, please feel free to contact we are glad to discuss this policy with you.

How to cancel order?

Q: Cancel order during transportation?
A: In this case, the transportation of the product cannot be prevented. Only after the arrival of the goods, please contact However, all shipping costs for delivery and return are borne by the customer.

Q: Cancel order during production?
A: Even if the goods are already in production, as long as the goods are not shipped, we will refund you the full amount.

Any other questions?


Phone:+1 888-848-6463

Return address:

Receiving Dept