Thank you for choosing VIVOHOME, and I am so sorry if you are not happy with our products. Here, we hope we can help you to resolve the problem, and we are sorry for the inconvenience.

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND. If the reason for return isn’t quality-related, the customer has to take care of the returning costs.

If you need to return the order, please send us an email titled with your order number to support@vivo-home.com, we will get back to you within 24 hours.

All of our VIVOHOME products come with a 12-month warranty. Please note this page is for purchases made through our website or our VIVOHOME online store such as eBay and Amazon. For purchases made through our authorized re-sellers, please contact them directly.