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Free shipping U.S. wide
Estimated delivered in 2-5 working days
All products are shipped free of charge from the United States. Note that there are restrictions, and cannot be shipped to P.O. BOX address and Alaska state.
When you place an order, Normally our delivery time within 2-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
We will compensate you $10 delay fee for a significant logistics delay which over 10 business days or process returns. During this process, all transportation costs incurred are borne by VIVOHOME.
You may return most new, unopened items within 90 days of delivery for a full refund. Please note all shipping costs for delivery and return will be borne by the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us: official@vivohome.com, let us know your order number and the reason for the refund. We may need some photos or video to confirm issues and keep it as file.
After receiving the goods, please open the package immediately and check whether the items are damaged. If damage occurs, please send the product photos, videos and order number to our email within 48 h: official@vivohome.com
PREMIUM MATERIALS - Made of a premium iron frame, heat-resistant fire bowl, and safety mesh cover, durable for your long time use; The soft flame light dances in the patio, providing pleasantly warm in clear and cool nights, creating a warm and inviting atmosphere.
MULTI FUNCTION - With a multi-function design, the firepit can be used as brazier, barbecue, or grill, or fill it with ice and use it as a cooler during the hot summers; The metal tile rim-top is convenient to hold drinks and barbecue ingredients.
CONSIDERATE DESIGN - Designed with small holes in the bottom of the bowl and log grate, which allows air flow and circulate; The poker included in the package provides ultimate convenience for you to lift the screen or adjust the mesh on the fire pit; The waterproof cover helps to protect the fire pit from rusting in the rain.
SAFE & SECURE - Features square frame and metal legs equipped with stabilizing feet that allows for sturdy placement and even on uneven surfaces; The heat-resistant mesh cover provides a clear view to observe the situation of the flame, also prevents sparks and ashes from flying everywhere, ensuring the maximum safety of users.
EASY TO INSTALL - Comes with a complete kit and a step-by-step assembly instruction guide, the square fire pit is easy to install; Compact and portable design is easy to move and store; Suitable for 4-8 people, perfect for family party and friends gathering.
In the United States, all products are shipped from the United States, so there is no need to worry about logistics time.
About 2-5 days.If the logistics time is delayed due to unexpected circumstances, we will compensate accordingly according to the product.
For this item, we usually offer a 12-month warranty except for any inappropriate use and personal damage.
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