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Estimated delivered in 2-5 working days
All products are shipped free of charge from the United States. Note that there are restrictions, and cannot be shipped to P.O. BOX address and Alaska state.
When you place an order, Normally our delivery time within 2-5 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
We will compensate you $10 delay fee for a significant logistics delay which over 10 business days or process returns. During this process, all transportation costs incurred are borne by VIVOHOME.
You may return most new, unopened items within 90 days of delivery for a full refund. Please note all shipping costs for delivery and return will be borne by the customer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us: official@vivohome.com, let us know your order number and the reason for the refund. We may need some photos or video to confirm issues and keep it as file.
After receiving the goods, please open the package immediately and check whether the items are damaged. If damage occurs, please send the product photos, videos and order number to our email within 48 h: official@vivohome.com
AMPLE SPACE - This 71.2”*29.5”*29.5” enclosure provides spacious room for small pets to exercise and rest, where there’re 4 side doors allow easy access to it.
FIRM STRUCTURE - The pen comes with 1 stainless steel supporting bar, 4 fixed plates, and 12 spring hooks to ensure the stabilization of the cage and prevent frame deformation.
WATERPROOF & SUN-PROTECTION COVER - The polyester taffeta cover provides your pets with full protection from sun, rain, and snow.
PLEASE BE AWARE - that it's not suitable for pouring rain; The roof pitch prevents water, snow, and debris piling up on the roof.
STRONG GRIP - Equipped with 6 anchor stakes driven into the ground, gripping the ground firmly, securing the pen from moving, and improving stability.
SIMPLE INSTALLATION - Constructed with simple components, its easy and time-saving assembly allows you to set up the pan without tools; the construction is consist of 4 main panels (two wall panels and two roof panels) which is foldable and collapsible, and convenient to disassemble and store.
Product Specification:
Overall Dimension: 71.2(L)*29.5(W)*29.5(H) inches
Side Bar Spacing: 1 inch
Side Door Sizes: 13.4*10.2 inches (x 2), 6.7 *10.6 inches (x 2)
Anchor stakes: 25.6 inches (x 6)
Supporting bar: 25.6 inches (L)
Dimension of Cover: 44 * 33.3 inches
Net Weight: 21.78 Lbs
Material: Iron, polyester, stainless steel
In the United States, all products are shipped from the United States, so there is no need to worry about logistics time.
About 2-5 days.If the logistics time is delayed due to unexpected circumstances, we will compensate accordingly according to the product.
For this item, we usually offer a 12-month warranty except for any inappropriate use and personal damage.
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