Q1:How soon can I receive my product?

A:About 2-5 days.If the logistics time is delayed due to unexpected circumstances, we will compensate accordingly according to the product.


Q2:Where is the shipment from?

A:In the United States, all products are shipped from the United States, so there is no need to worry about logistics time.

Q3: Can I get a coupon?

A: Yes
Any 1 For 10% Off Coupon Code:VH10
If you want more coupons, please contact us via our email:official@vivohome.com.


Q4:Why didn't I get a reply email?

A: Please check own spam/junk folder,mail may be placed in the spam/junk folder.


Q5: What is your return policy?
A: https://vivohome.com/pages/refunds-and-exchange

Just send us an email with your order number to official@vivohome.com.Our staff will process your return and refund immediately.


Q6:Why have I not received my refund?

A:We will process your refund the next day.
But the progress of the bank is beyond our control, please understand.If you have not received your refund on the 7rd day, please contact your bank.